Privacy Policy

Scope

This Policy explains how DistinctVox SoleCraft (“we”, “us”) collects, uses, and shares personal information when you access our website, enroll in courses, or interact with our support channels.

Data We Collect

• Account data: name, email, password (hashed)
• Transaction data: selected courses, price paid, currency, timestamps
• Support data: messages you send to us and related metadata
• Technical data: IP address, device type, browser version, and settings
• Usage data: page views, search queries, and interactions with course features

How We Use Data

• Provide and maintain the service
• Process payments and deliver course access
• Improve content, safety guidance, and user experience
• Communicate with you about updates and support
• Comply with legal obligations

Cookies

We use essential cookies to keep you signed in and remember preferences (e.g., theme). You can refuse non-essential cookies using our banner. Some features may be limited if you decline.

Analytics

We may use privacy-focused analytics to understand aggregate usage. We do not sell personal information. IP addresses may be truncated or pseudonymized where appropriate.

Legal Bases

Depending on your region, our processing relies on contract necessity, legitimate interests, consent (where required), and compliance with legal duties.

Sharing

We share data with service providers that support course delivery (e.g., payment processing, hosting). Providers are bound by confidentiality and data protection terms. We may disclose data when required by law.

Your Rights

Subject to law, you may request access, correction, deletion, restriction, or portability of your personal information. You may withdraw consent where processing is based on consent.

Data Security

We implement administrative, technical, and physical safeguards. No method is perfect, but we continually improve controls such as encryption in transit and access logging.

Retention

We retain data for as long as necessary to provide the service and meet legal requirements. We delete or anonymize data when it is no longer needed.

Children

Our service is not directed to children under 16. We do not knowingly collect data from children. If you believe a child provided data, contact us for removal.

Changes

We may update this Policy to reflect changes in law or our practices. Material changes will be highlighted on this page with a new “Last updated” date.

Contact

Questions about this Policy? Email [email protected] or write to DistinctVox SoleCraft, 2260 Mission St, San Francisco, CA 94110, USA.